DEI Accessibility Data & Insights
Comprehensive analysis of accessibility performance across 20 restaurants in Jeju
DEI Category Overview
Average scores across five accessibility categories (Scale: 1-4)
Overall Mean: 2.69 | Based on 20 restaurant assessments
Key Insight
Service and Communication emerges as a clear area of strength (M = 3.32), while Menu Accessibility represents the most evident opportunity for targeted improvement (M = 2.30). The remaining categories cluster closely around the overall average, revealing a fairly balanced self-assessment of accessibility-related performance across restaurants.
Individual Restaurant Performance
Detailed breakdown of accessibility scores across 20 assessed restaurants
physical Accessibility by Restaurant
Physical Accessibility Insight: Scores ranged from 1.40 (Restaurant O) to 3.60 (Restaurant E). Restaurants D, E, F, H and S reported high ratings above 3.00, likely reflecting step-free entrances and wider walkways. Several restaurants scored below 2.00, suggesting limited physical inclusivity remains a challenge.
Independent vs Franchise Comparison
Performance differences between restaurant ownership types
Statistical Analysis Finding
Independent restaurants show noticeably higher averages in Service & Communication and Online Accessibility, indicating stronger tendencies toward personalized interaction and digital engagement. Franchise restaurants slightly outperform in Physical and Menu Accessibility, likely due to standardized corporate policies.
Note: Despite these patterns, an independent samples t-test revealed no statistically significant differences between independent and franchise restaurants across all five dimensions (p > .05). Both groups exhibit comparable levels of perceived inclusivity.
Key Research Findings
Important insights from our comprehensive DEI accessibility analysis
Service and Communication Leads
Achieved the highest overall mean (M = 3.32, SD = 0.62), reflecting strong confidence in interpersonal skills and inclusive service delivery. Negative skew indicates scores concentrated toward the upper end.
Menu Accessibility Needs Improvement
Received the lowest rating (M = 2.30, SD = 0.65). Results suggest restaurants often lack multilingual menus, clear dietary information, or visual aids to support diverse customers.
Physical Accessibility Shows Mixed Results
Average score (M = 2.47, SD = 0.63) indicates basic accessibility measures are in place, but comprehensive inclusivity like accessible restrooms remains uneven.
Independent Restaurants Excel in Service
Independent restaurants (M = 3.52) rated higher than franchises (M = 3.12) in Service and Communication, showing stronger personalized customer engagement.
Online Accessibility Above Average
Digital inclusivity (M = 2.62, SD = 0.72) scored marginally higher than most on-site DEI factors, though considerable variability remains across businesses.
Comfort and Sensory Balanced
Ratings close to average (M = 2.78, SD = 0.54) imply balanced yet cautious self-evaluations regarding lighting, noise levels, and general sensory comfort.
Statistical Summary
Descriptive statistics across all five DEI accessibility dimensions
Overall Conclusion: Restaurant owners generally perceive their DEI performance positively, yet distinct disparities remain between dimensions. Service and Communication consistently stands out as the most robust category, while Menu Accessibility continues to represent the most evident opportunity for targeted improvement. Physical and sensory aspects show moderate but inconsistent performance.
| Category | Mean | SD | Skewness | Kurtosis | Interpretation |
|---|---|---|---|---|---|
| Physical Accessibility | 2.47 | 0.63 | 0.090 | -0.786 | Mixed evaluations, basic measures in place |
| Menu Accessibility | 2.30 | 0.65 | 0.602 | -0.836 | Lowest rating - urgent improvement target |
| Service & Communication | 3.32 | 0.62 | -0.349 | -1.260 | Highest score - strong interpersonal skills |
| Comfort & Sensory | 2.78 | 0.54 | -0.390 | -0.150 | Balanced, cautious self-evaluations |
| Online Accessibility | 2.62 | 0.72 | -0.210 | -1.457 | Higher variability, growing recognition |
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