How It Works
Our transparent, research-based approach to measuring and improving restaurant accessibility
Assessment Structure
Our 20-question assessment covers five critical categories of accessibility and inclusion
Physical Accessibility
Evaluates entrance access, interior movement, restrooms, counter accessibility, and wayfinding signage.
Menu Accessibility
Assesses visual aids, language options, allergen information, readability, and alternative formats.
Service & Communication
Measures staff communication flexibility, patience with language barriers, cultural respect, disability awareness, and service adaptability.
Comfort & Sensory Considerations
Examines quiet seating options, environmental comfort (lighting/music), and consideration for sensory sensitivities.
Online Accessibility
Reviews website/social media usability, information availability, language options, and accessibility details online.
Our Process
From restaurant selection to report publication
Restaurant Selection
Restaurants are selected through community nominations, owner requests, or strategic sampling to ensure diverse representation.
Assessment Completion
Trained assessors visit restaurants and complete the 20-question evaluation, documenting observations with photos and notes.
Score Calculation
Responses are weighted and calculated into category scores and an overall grade using our standardized formula.
Report Generation
A comprehensive scorecard is generated with grades, recommendations, and actionable improvement strategies.
Restaurant Review
Restaurant owners receive their report and have 7 days to review and provide feedback before publication.
Publication & Follow-up
Results are published on our platform, and we offer consultation services for restaurants seeking to improve.
Scoring Formula
Understanding how we calculate accessibility grades
Weighted Point System
4-Point Scale:
- ✓✓Strongly Agree4
- ✓Agree3
- −Disagree2
- ✗Strongly Disagree1
Grade Scale (Average Score):
Ethical Considerations
Our commitment to fair, constructive, and respectful assessment
Transparency
Our methodology is fully open-source. Restaurants receive detailed explanations of their scores and can request re-assessment.
Fairness
All restaurants are assessed using identical criteria. Assessors undergo training to ensure consistency and minimize bias.
Constructive Feedback
Our goal is improvement, not punishment. Reports emphasize strengths and provide specific, actionable recommendations.
Confidentiality
Restaurant owners control when results are published. We work collaboratively and respect their timelines for improvements.